Refund policy

Returns
You have 30 days from the date you received your arrangement to request a return.
To be eligible for a return, your item must be unused, undamaged, and in the same condition that you received it.
It must be returned in its original packaging (including any protective wrapping or boxes) to ensure it is not damaged during transit.
    Refunds
    Once we receive your item, we will inspect it and notify you that we have received your returned arrangement.
    If your return is approved, we will initiate a refund to your original method of payment.
    You will receive the credit within a certain amount of days, depending on your card issuer's policies.
      Shipping
      You will be responsible for paying for your own shipping costs for returning your item.
      We highly recommend using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
        Damaged or Defective Items
        If your arrangement arrives damaged or defective, please contact us immediately at info@justbecauseflowers.biz with a photo of the damage so we can arrange a replacement or full refund at no extra cost to you.

        Customized and Bespoke Items
        Please note that custom-made, personalized, or bespoke flower arrangements cannot be returned or exchanged as they are uniquely made to your specifications.